Shipping Policy

Shipping policy

Orders are shipped from our warehouse in Shanghai, China. This page explains which carriers we use, how long dispatch takes, how long delivery takes and how shipping costs are calculated.

Carriers we use

Standard orders travel with YunExpress or 4PX and are handed to the local postal network on arrival. Express orders ship with DHL eCommerce or UPS. The carrier assigned to your order is shown in the tracking email sent at dispatch.

Dispatch time

Orders placed before 14:00 China Standard Time are packed the same business day. Orders placed later, or during public holidays, are dispatched on the next business day. Dispatch takes one to two business days; during a seasonal drop it can take up to three, and we email you if that happens.

Delivery time

Standard tracked delivery takes 7 to 15 business days after dispatch for the United States, Canada, the United Kingdom, Germany, France, Spain, Italy, the Netherlands and Australia. Japan usually arrives in 5 to 10 business days. Express delivery takes 3 to 7 business days after dispatch. These ranges exclude customs clearance, which can add one to three days in some destinations.

Shipping costs

Standard shipping is free on orders over US$59. Orders below that threshold are charged a flat US$6.90 regardless of destination. Express shipping is calculated at checkout by destination and parcel weight, starting at US$19. Orders above US$300 are eligible for bank transfer payment and free express shipping where the destination supports it.

Tracking

A tracking number is emailed when the parcel leaves our warehouse. Tracking updates can lag by 24 to 48 hours while the parcel moves between carrier hubs. If tracking has not updated for more than five business days, contact us and we will open a trace with the carrier.

Customs and duties

Import duties and taxes are set by the destination country and are the responsibility of the recipient unless collected at checkout. We declare parcels at their actual value; we cannot mark orders as gifts or understate values.

Lost or delayed parcels

If a parcel is confirmed lost by the carrier, we send a replacement or issue a full refund. If a parcel is delayed beyond the ranges above, contact us and we will check with the carrier before deciding on a replacement.

Contact

Shipping questions: idroktigermud123@outlook.com. Include your order number and the tracking number if you have one.