Refund & Return Policy
Refund and return policy
We accept returns on unworn items within 30 days of delivery. This page sets out the conditions, the return process, how long refunds take and the return shipping cost for each destination country.
Return conditions
- Items must be unused, unwashed and free of perfume, deodorant or makeup marks.
- Original packaging must be intact, including tags, poly bags and any spare yarn or button sachets.
- Items marked final sale, and pierced jewellery, cannot be returned.
- Returns must be initiated within 30 days of the delivery date shown in the tracking record.
How to start a return
Email idroktigermud123@outlook.com with your order number, the item name and the reason for the return. We reply within one business day with a return address and a return reference. Pack the item in its original packaging, write the reference on the outside of the parcel and send it with a tracked service. Keep the tracking number until the refund is confirmed.
Refund timing
We inspect returns within two business days of arrival. Once approved, the refund is issued to the original payment method within 5 to 10 business days, depending on the bank or payment provider. Original shipping fees are not refunded unless the item arrived damaged or incorrect.
Exchanges
If you need a different size, return the original item and place a new order. This is faster than a direct exchange and reserves the size before it sells out.
Return shipping cost by country
The amounts below are deducted from the refund when we provide a prepaid return label. If you arrange your own tracked return, you pay the carrier directly and no amount is deducted.
| Country | Return shipping cost |
|---|---|
| United States | US$18 |
| Canada | US$22 |
| United Kingdom | US$20 |
| Germany | US$21 |
| France | US$21 |
| Spain | US$22 |
| Italy | US$22 |
| Netherlands | US$22 |
| Australia | US$24 |
| Japan | US$20 |
Damaged or incorrect items
If a parcel arrives damaged or contains the wrong item, email us within 48 hours with photographs of the packaging and the garment. We cover the return cost in full and send a replacement or refund as you prefer.
Contact
Returns and refund questions: idroktigermud123@outlook.com. Include your order number so we can locate the order in the first reply.